Introduction
AI Wolf Solutions ("we", "our", "us") builds software that connects medical spa clinics with their patients through guided booking flows, SMS concierge messaging, and follow-up automations. This Privacy Policy explains how we collect, use, and safeguard personal information when operating the Medspa Booking & SMS Concierge platform and when visitors interact with aiwolfsolutions.com.
Information We Collect
- Clinic information. Contact names, phone numbers, email addresses, and business details provided by clinics onboarding with our platform.
- Patient information. Phone numbers, names, appointment preferences, and message history submitted by patients through SMS or web forms when they request services from participating clinics.
- Usage data. Log files, message delivery records, and aggregate analytics used to monitor service performance and compliance.
How We Use Information
We process personal information to:
- Deliver appointment reminders, follow-up messages, and concierge support.
- Route inquiries to clinic staff and track resolution status.
- Maintain consent records and comply with telecom regulations.
- Improve product reliability, troubleshoot issues, and develop new features.
Legal Basis and Consent Management
We rely on patient consent captured via SMS opt-ins, web forms, or recorded consent by clinic staff. Patients can revoke consent at any time by replying STOP or by requesting removal through the clinic. We honor opt-out requests immediately and document the change.
Data Sharing
We do not sell personal information. We share data only with the clinic that engages our services, with vendors assisting in service delivery (such as cloud infrastructure providers), or as required by law. Vendors are bound by contracts to safeguard data and use it solely for the contracted purpose.
Security
We employ encryption in transit, role-based access controls, and logging to protect stored information. While no system is completely secure, we regularly review safeguards and limit access to authorized personnel.
Data Retention
We retain message history and consent records for as long as necessary to support clinics, comply with regulations, or resolve disputes. Clinics may request deletion of specific patient records, and we will process the request within a reasonable timeframe.
Your Choices
- Reply STOP to any AI Wolf Solutions SMS to opt out of future messages.
- Contact support@aiwolfsolutions.com to request access, corrections, or deletion of your data.
- Adjust browser settings to control cookies or analytics, though core site functionality primarily relies on session storage.
Children's Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under the age of 13. If we learn that a child has provided personal information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy to reflect operational changes or regulatory requirements. Updates are posted on this page with a revised "Last updated" date.
Contact Us
Questions about this Privacy Policy can be directed to andrew@aiwolfsolutions.com or by calling 866-289-4911.